Frequently asked questions
Are your items authentic?
We guarantee authenticity on all of our items. Our brand new items come from our trusted suppliers throughout Europe. Our pre-loved items are thoroughly checked by our trusted authenticators before being added to our website.
How are your prices always under retail price?
We work closely with our suppliers and buy most items in bulk, this way we are able to buy and sell items for less than retail price.
How do I know if an item is pre-loved or brand new?
We will always confirm in the item's description whether its brand new or pre-loved. All of our pre-loved items are properly cleaned and restored to near new condition as much as possible.
How long will delivery take?
All of our deliveries are sent out with DPD Local. If you download the DPD app it makes it much easier to track your parcel. All UK deliveries are delivered within 1 working day. All European deliveries take between 2 and 6 days. Please see our shipping & returns page for further details.
Do you accept returns?
We currently only offer exchanges but we are working on a returns service with the option to have a full refund.
Do you own the rights/have affiliation to the items/brands being sold?
We would like to add this disclaimer just to clarify that we do not own the rights to the brands being sold and we are not affiliated with them. We are simply a reseller, but we can guarantee that all of the items we sell are thoroughly checked for authentication and all the of the pictures we use are our own.